Terms & Conditions
Terms of Condition for Qualifying for Exchange:
If there is a problem when you receive your unit, please notify us immediately within 24 hours upon receiving your unit.
DO NOT ALTER the unit in any way – read below.
If you meet the below terms, we will offer you an exchange. If you receive your wig and any of our hair extensions and you decide that you do not like the color, style, length, or texture that you ordered, or that you measured your head incorrectly and your unit is either too big or too small, etc., as long as you meet and follow the terms and conditions in this policy, you can contact us regarding an exchange. We do not issue refunds.
The 20% Re-Stocking fee will apply as outlined below.
Sorry, we CAN NOT accept returns on items that are not in their original condition and that have been altered in any way.
All packaging, including wig caps, wig bag, wig label or tag, etc. must be returned with the unit. NO EXCEPTIONS. We reserve the right to refuse an exchange if the terms in our return policy are not met.
WEFTED HAIR RETURNS & EXCHANGES:
Our hair is natural and unprocessed there may be variations in color between different bundles of hair; color is either lighter or darker than what you expected. We try our best to sort the hair into similar group of colors (Natural Black, Natural Dark Brown), but we cannot guarantee an exact match. Please be forewarned, refunds or exchanges WILL NOT be issued for dissatisfaction with texture or color.
The texture is too wavy/curly or less wavy/curly than what you expected. Since, our hair is natural and unprocessed there may be variations in texture between different bundles of hair. We try our best to sort the hair into similar group of textures (Natural Straight, Wavy, and Curly), but we cannot guarantee an exact match.
We thoroughly check all hair before a sale or shipment to ensure consistency and quality. We take great pride in our product and it is 100% guaranteed. If you have received any product that is incorrect, you must contact us within (3) business days. If you have defective items, you must contact us within (30) thirty business days of receipt of the merchandise. NO REFUNDS WILL BE PERMITTED. If an incorrect product was sent to you we will send you a return label for the merchandise you received. Once we have received it back we will send an immediate replacement.
From time to time, Desired Extensions Inc, at its sole discretion, may exchange products or portions of a product under the following conditions:
According to federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring, lifting or otherwise processing the hair voids ALL EXCHANGES AND REPLACMENT GUARANTEE.
There is a 30- day Product Defect Exchange Policy which commences on the date of purchase. Customers should contact a Desired Extensions Representative at 1-877-394-3730 and notify them of your issue or concern. The hair must be removed and the entire purchased amount must be returned for the quality assurance process to begin.
A representative will provide the customer with mailing instructions for the return of the product in question. Customers will be responsible for paying costs associated with returning the item to Desired Extensions store front.
If Desired Extensions verifies and agrees that the product is defective in any way , Desired Extensions will then exchange or replace the product. If the customer selects a product in exchange of greater value , they will be responsible for paying the additional cost of the item. If Desired Extensions does not validate the product defect issue, we will return the item in question to the customer at our expense without an exchange of product.
You must submit a RMA (Return Merchandise Authorization) request within 7 days of receipt of merchandise, for an exchange. Please do not send unauthorized returns. Merchandise sent to us without an RMA cannot be tracked and may be lost. We assume no responsibility for lost items, unauthorized returns, or items sent to the incorrect address.
We take pride in our stock and custom pieces, there are stipulations concerning our exchange policy. Only eligible stock pieces can be exchanged. Please contact us first and the reason for the exchange, we will try our best to solve it. If your problem can’t be solved and the piece has not been altered we will consider an exchange. The stock piece must be exchanged for equal or higher value and you the consumer must pay difference. In order to return these products to the manufacturer, a 20% restocking fee will be applied for all returned merchandise.
The stock pieces must be exchanged within 3 days of receipt purchase date, return postage is on buyer. The stock pieces cannot be altered in any form and we Desired Extensions reserve the right not to accept the exchange. These terms do not apply for sales or clearance items, are not exchangeable.
We will try our best to duplicate your hair pieces patterns and hair texture. Please remember that you are purchasing 100% human hair so the pieces textures and patterns may differ sometimes.
We do not accept Returns on wigs or any of our hair extensions that have been altered NO EXCEPTIONS. This includes but is not limited to doing any of the following:
Cut the Lace
Tear or Rip the Lace
Put Glue on the Unit or Hair or Hair
Put products on the Unit
Put any chemicals on the Unit
Dye the Unit
Style or Cut the Hair of the Unit
Perm the Unit
Wash or Condition the Unit
Wear the Unit
Units that are damaged by customer will not be accepted under our return policy.
DO NOT destroy or lose original packaging including wig caps and wig bag
DO NOT attempt to correct the problem yourself prior to calling us
If you do any of the above, we WILL NOT accept the return and this policy will not apply. NO EXCEPTIONS.